Hiya is a women's health platform that combines accredited laboratory testing with clinician-reviewed interpretation to give you clear, personalised insight into your hormones.

All samples are analysed at Freiburg Medical Laboratory, an ISO 15189-accredited diagnostic laboratory that follows strict international standards for clinical precision and quality.

Yes. You can request Arabic support and Arabic-speaking clinicians.

Our team is available through the Hiya website or app chat, and you can also reach out via the contact page if you prefer email.

Every result is reviewed by licensed physicians specialising in women's health, fertility, and reproductive endocrinology. Their expertise ensures your insights are medically accurate and easy to understand.

You can access Hiya's app from anywhere, but testing and sample collection is currently only available within the UAE.

Yes. Your data is encrypted, securely stored, and protected under robust privacy practices shaped by Hiya's Swiss regulatory expectations.

Your sample is analysed using Swiss Roche diagnostic assays, trusted globally for their accuracy and consistency.

Hormones are measured using CE-marked, validated immunoassays under strict quality controls.

If you meet the criteria, you can sign up on our website and receive all necessary information for participation.

The kit will launch in the UAE once the validation study is complete. It is already approved for use outside the UAE, and we're finalising the local clinical requirements to bring it to women here safely.

Yes. Hormone testing is a routine part of women's healthcare. Whether collected in a clinic, by a nurse, or soon through our self-sampling device, your sample is handled under robust clinical protocols.

Our validation study helps ensure that Hiya's pathways, including our upcoming home self-sampling kit, meet the highest clinical standards for accuracy and safety. By participating, you contribute to advancing women's health research in the region while gaining clear insights into your own hormones.

Yes. All participants receive a full, clinician-reviewed report.

Day-3 testing happens between Day 2-5 of your period, when baseline hormones are most stable.

Hormones rise and fall throughout your cycle. Proper timing ensures accurate interpretation.

Many women don't, and that's okay. Hiya estimates your luteal window using your typical cycle length, recent period patterns, or symptoms, and adjusts timing if needed.

Hiya helps you estimate your cycle length using recent periods, symptoms, or patterns you've noticed, so you can still test at the right time and get meaningful insights.

It is taken around seven days before your expected period, reflecting mid-luteal progesterone.

Very normal. Day-3 stays the same; luteal timing shifts with your cycle length and is always seven days before your next period.

Yes. Hiya identifies the closest early-cycle and luteal windows so your results still reflect meaningful patterns.

A late period doesn't prevent testing. Hiya guides you on the safest window or advises whether to wait.

You can still test, and your results may still offer valuable insight. Without a cycle to anchor timing, interpretation is more limited, but our clinicians review your history and guide you on what your results can and cannot tell you.

You can test while on hormonal contraception, but some hormones-especially those linked to ovulation-won't reflect your natural pattern. Markers like AMH and thyroid hormones can still be meaningful, and our clinicians will explain what is reliable and what may be influenced by your contraception. If you want a full hormonal picture, we can guide you on the best timing after stopping contraception.

Your body may need time to settle into a natural rhythm again. Hiya helps you understand when your cycle is likely returning and guides you to the most accurate testing window based on your symptoms and recent period patterns.

Some medications-including thyroid treatments, hormonal therapies, and certain antidepressants-can affect hormone levels. Share what you're taking in your Health Assessment; our clinicians review it and advise whether testing now will give you clear, helpful insights.

Breastfeeding can temporarily shift several hormone levels, especially those linked to ovulation. For the clearest picture, we usually recommend waiting until your third natural cycle after breastfeeding ends. If you prefer to test sooner, you can-just note it in your Health Assessment so clinicians can interpret your data with this in mind.

Yes. Hormone testing can help you understand whether your cycle and ovulation patterns are aligning as expected. It's a supportive first step, but it does not replace fertility evaluation if you've been trying for some time. Our clinicians guide you gently on what to do next.

Hiya testing is designed for women aged 18-45.

Yes. Testing can help you understand your current hormone patterns. While Hiya cannot diagnose or monitor medical conditions, our clinicians review your results with your history in mind and guide you on when further medical evaluation may be helpful.

No. Pregnancy naturally changes hormone levels in ways that make interpretation impossible. If you think you may be pregnant, it's safest to wait and test once your cycle returns.

Testing is not recommended for those under 18, as hormones naturally fluctuate during adolescence in ways that make interpretation less reliable.

No. Sampling is designed to feel simple, comfortable, and supported. You can visit one of our partner clinics or have a licensed nurse collect your sample at home-whichever feels right for you.

Your sample is transported under controlled conditions to Freiburg Medical Laboratory-our ISO 15189-accredited diagnostic partner in Dubai-where it is registered, quality-checked, and analysed using Swiss Roche assays to meet international clinical accuracy standards.

If there's ever an issue-such as a low-volume sample or a processing delay-Hiya contacts you directly and arranges a solution. You're supported at every step.

A trained professional collects a small blood sample using standard clinical techniques. The process takes only a few minutes and is designed to feel calm and safe.

Typically 3-5 business days after your sample reaches the lab.

No special preparation is needed. You can continue your normal routine, stay hydrated, and follow any instructions provided. When the self-sampling kit becomes available, it will include clear guidance to ensure you collect your sample safely and correctly at home.

A slight shift may still provide meaningful information. If timing is too far off for accurate interpretation, Hiya will advise whether a retest is needed, whether you tested at a clinic, with a nurse, or with the upcoming self-sampling kit.

Your report walks you through each hormone in simple, clear language, explains what your levels may mean for your cycle and symptoms, and offers supportive guidance on next steps-including when a medical follow-up may be helpful.

No. Hormone testing can highlight patterns worth exploring, but only a doctor can diagnose medical conditions. Hiya gives you clarity you can discuss with our specialists or your clinician.

We're truly sorry for what you've been through. Hormone testing can help clarify whether your cycle and hormone patterns are behaving as expected, but it cannot identify the cause of a loss. Further evaluation with your doctor is important, and Hiya is here to support you with clarity and care.

No. AMH reflects ovarian reserve trends and how active your ovaries may be, but it cannot predict egg count.

Hormone testing offers helpful insight, but it should complement-not replace-medical care. Your doctor can put your results into the full context of your history, symptoms, and health goals.

Yes. Hiya supports-not replaces-medical care. Our clinicians help you understand your results, and you can always share them with your doctor for personalised evaluation.

Place an order through the Hiya website or app.

Yes. Manage appointments through your Hiya account.

Our team will contact you and help you reschedule with minimal delay.

Major cards and digital payments.

Refunds follow Hiya's policy based on your order stage. If you need clarity, reach out through the contact page for help.

Only you and clinicians you choose to share them with. You are always in control of your data.

Yes. You can request account or data removal at any time.

You can access results through the Hiya app.

Please contact our support team through the app or website so we can help you get back in quickly.

Yes. You can book a session to discuss symptoms, timing, or results.

Yes, where available.

A clinician reviews your history and answers your questions with clarity and care.